Privacy Policy

Name, email address, profile photo (optional), and role (trainer or client). Trainers also provide business or professional information.

This includes information entered by you or your trainer: height, weight, body measurements, fitness goals, injury history or physical limitations, workout logs, nutrition logs, and progress photos (if you choose to share them). This is sensitive personal data and we handle it with extra care.

Content of messages exchanged between trainers and clients through the in-app messaging feature.

How you interact with the app — features used, session duration, app version, device type, and operating system. We do not track you across other apps or websites.

When you sign an agreement in the app, such as a liability waiver, a health questionnaire (PAR-Q), a trainer agreement or our platform agreement, we record the name you signed with, your signature, the date and time, your IP address, your device type, and which version of the document you signed.

Certifications, insurance details, and the business and compliance documents you upload.

Payments are processed by Stripe. Card numbers and bank account details are entered with and stored by Stripe, never by us. We keep a record of each payment: the amount, our platform fee, the trainer's payout, the billing period, the status, and Stripe's reference numbers for it.

When a trainer assigns a client to their account, that trainer can see the client's profile, logs, and progress data. Clients can see the plans and messages their trainer shares with them. This is the core function of the service.

We use trusted third-party providers for hosting, database services, push notifications, payment processing, and analytics. These providers are contractually bound to use data only to provide their service to us.

We may disclose data if required by law, court order, or to protect the safety of our users or the public.

Deactivating cancels subscriptions and stops billing right away, and you can no longer sign in. Your data is not deleted. It stays stored until you ask us to delete it, which you can do at any time as described below.

Deleting is permanent and can't be undone. It happens immediately, not after a waiting period. First, every subscription is cancelled so nobody is charged again. If you are a trainer, this includes each of your clients' subscriptions with you. Then we delete:

• Your profile, name, email, phone number, location, bio, and photo
• Your health profile, body measurements, and progress data
• Your workout sessions and workout logs, and your nutrition logs
• All messages between you and your trainer or clients (on both sides of the conversation)
• Your notification settings and any connected fitness trackers
• Every file you uploaded
• Your saved payment cards, which are removed from Stripe
• Your login
• Trainers also: your exercises and exercise videos, workout plans, nutrition plans, service plans, credentials and insurance details, business documents, agreement templates no client has signed, and your client list

Two kinds of records are not deleted right away:

• Signed agreements. Waivers, health questionnaires (PAR-Q), trainer agreements, and platform agreements you signed, with the signature details listed in section 3. If you are a trainer, we also keep the text of any agreement your clients signed. Why: they are the evidence of what was agreed, and they may be needed to establish or defend a legal claim, such as an injury claim, which can be brought years after the training took place.
• Payment records. The amount, fees, payout, billing period, status, and Stripe reference numbers of payments made through traine.me. Why: tax and accounting rules require businesses to keep financial records for several years, and these records are needed to resolve billing disputes and chargebacks.

We keep them for 7 years from the date your account is deleted, which covers the longest of these legal periods. During that time the records are no longer linked to any account, nobody can see them in the app (including your trainer or clients), and we do not use them for anything except a legal or tax obligation or a legal claim. After 7 years they are permanently deleted automatically.

We do not keep your workout logs, health data, or messages for this purpose. Those are deleted immediately.

• If a client deletes their account:their trainer keeps their own record of payments the client made to them (amounts and dates), without the client's name or contact details. The trainer can no longer see anything else about the client.
• If a trainer deletes their account:their clients' subscriptions are cancelled, and clients lose access to that trainer's plans and messages. Clients keep their own workout history. Exercises from that trainer which a client has logged stay in the client's history by name only, without videos or any detail about the trainer.

Stripe keeps its own records of payments it processed, under Stripe's privacy policy. If you are a trainer, your Stripe account is your own account with Stripe: deleting your traine.me account stops all billing through traine.me, but does not close your Stripe account. Contact Stripe to close it.

Deleted data may remain in our hosting provider's encrypted backups for up to 30 days, until those backups are automatically overwritten. Backups are never used to restore a deleted account.

• In the app: open the More tab and tap Delete account.
• Without the app, or if your account is deactivated: follow the steps at traine.me/delete-account.